‘Unmanaged conflict is the largest reducible cost in organizations today, and the least recognised.” Our society, and therefore our workplaces, is full of individuals with very different backgrounds, beliefs, values, and attitudes. With such diversity, conflict, at some point, is inevitable.
Conflict in the workplace is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas. This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
